Support Centre
Get help with accounts, payments, bonuses, and technical issues around the clock
Mafiareview Casino prioritises customer service with multiple contact channels available day and night. Whether facing technical difficulties or seeking bonus clarification, assistance remains readily accessible.
Contact Methods
Several options exist for reaching the support team. Live chat proves fastest for urgent matters while email suits detailed queries requiring documentation.
Live Chat
The most efficient route for immediate assistance. Agents typically respond within two minutes during peak hours. The chat widget appears on every page, accessible via the speech bubble icon in the corner.
Best for: Account verification, bonus queries, deposit issues, general questions
Email Support
Send detailed enquiries to [email protected] with relevant screenshots or documents attached. Response times average 12-24 hours depending on complexity and queue volume.
Best for: Dispute resolution, document submission, complaint escalation, detailed technical issues
Common Support Topics
Most player enquiries fall into predictable categories. The following guidance addresses frequent concerns before contacting support.
Account Verification
Identity verification protects both players and the casino. Required documents typically include:
- Photo ID - Passport, driving licence, or national ID card
- Proof of Address - Utility bill or bank statement (dated within 3 months)
- Payment Verification - Card photos or e-wallet screenshots
Submit documents through the secure upload portal in account settings. Verification usually completes within 24-48 hours.
Deposit Troubles
Failed deposits occasionally occur due to bank restrictions or incorrect details. Troubleshooting steps include:
- Confirm sufficient funds in source account
- Check daily/weekly card limits with issuer
- Verify billing address matches card registration
- Try alternative payment method if issues persist
Casino support can investigate specific transaction attempts using reference numbers.
Withdrawal Delays
Processing times vary by method and verification status. Common delay causes include:
| Issue | Resolution |
|---|---|
| Pending verification | Submit required documents |
| Bonus wagering incomplete | Check remaining requirements |
| Payment method mismatch | Withdraw to deposit source |
| Weekend processing | Wait for next business day |
Technical Problems
Game loading failures or display issues often resolve with basic troubleshooting:
- Clear browser cache and cookies
- Update browser to latest version
- Disable VPN if active
- Try alternative browser or device
- Check internet connection stability
Persistent problems warrant support contact with device details and error screenshots.
Responsible Gambling Support
The casino provides tools for managing gambling activity. Players experiencing difficulties should utilise available safeguards.
Available Limits
- Deposit Limits - Daily, weekly, or monthly caps
- Loss Limits - Maximum losses permitted per period
- Session Reminders - Alerts after specified play duration
- Reality Checks - Pop-up notifications showing session stats
- Self-Exclusion - Temporary or permanent account closure
External Resources
Professional support organisations assist those struggling with gambling:
International Helpline: 1-800-522-4700 (24/7) GamCare: Available through official channels Gamblers Anonymous: Meeting schedules and resources online
Support staff are trained to direct players toward appropriate help when requested. Conversations remain confidential.
Feedback & Complaints
Player feedback drives service improvements. Formal complaints follow a structured resolution process:
- Initial Contact - Submit complaint via live chat or email
- Investigation - Team reviews within 48 hours
- Response - Written explanation with proposed resolution
- Escalation - Senior management review if unsatisfied
- External Mediation - Licensing authority contact for unresolved disputes
Most issues resolve at stage 3 with fair outcomes for both parties.